Frequently Asked Questions When Placing An Order

Can you provide technical support and after-sales service? ​

of course. We have a professional technical support team that can provide you with comprehensive services from product selection, construction guidance to after-sales maintenance. During the project implementation process, if you have any technical issues, please feel free to contact us at any time, and we will promptly provide you with answers and solutions. After product delivery, we also provide after-sales service to ensure that you have no worries during use.

What are the main markets of the company in which regions? ​

Since our establishment in 2010, as an active exporter, our products have been sold to multiple regions around the world, including Asia, Europe, the Americas, Africa, and Oceania. No matter where you are in the world, we can provide you with high-quality products and services. ​

How long does the production cycle for customized products take? ​

The production cycle varies depending on the characteristics of customized products and the size of orders. After receiving your confirmation of the product proposal, from sample production to mass production, it usually takes [X] working days for sample production and [X] working days for mass production. The specific time will be clearly communicated during the product proposal stage, and we will keep in touch with you during the production process to ensure timely delivery. ​

How to determine the price of customized products? ​

The price of customized products depends on various factors, including raw material costs, customization complexity, order quantity, etc. Our R&D and sales teams will consider these factors comprehensively after understanding your customization needs, and provide you with a detailed and reasonable quotation. At the same time, we are committed to providing you with cost-effective customized solutions while ensuring product quality. ​

What is the minimum order quantity for customized products? ​

The minimum order quantity for customized products depends on the specific product and customization requirements. In general, we will try our best to meet the needs of different customers and actively evaluate the demand for small batch customization. You can contact our sales team to discuss the specific project situation and obtain accurate minimum order quantity information. ​

What is the process of customizing waterproof coating? ​

Requirement collection: You can fill out an online customization form or contact customer service to provide project details, and our experts will communicate with you to confirm the requirements. ​ Product design and proposal: The R&D team designs a solution based on your needs, providing detailed proposals including technical specifications, performance reports, production time, and price. You can provide feedback and we will make adjustments. ​ Sample production and approval: After the proposal is approved, we will make samples for you to test. If necessary, we will adjust and remake the samples until they meet your expectations. ​ Batch production and delivery: Batch production begins after sample approval. Our advanced facilities ensure high-quality manufacturing, and our logistics team provides flexible distribution solutions to safely and timely deliver products to designated locations worldwide. ​

What are the certifications for the product? ​

Our waterproof coating products have obtained multiple international authoritative certifications, such as [list some major certifications]. These certifications demonstrate that the product meets international high standards in terms of quality, performance, and safety, and can be confidently applied to various projects. ​

How to choose the waterproof coating product that is suitable for my project? ​

You can use our website's online customization request form or directly contact our customer service team to provide detailed information on project types, application areas, expected performance standards, and special requirements. Our technical experts will have in-depth communication with you and recommend the most suitable products and solutions based on the specific situation of the project. ​

Are your products environmentally friendly? ​

Yes, we attach great importance to environmental protection. Provide a range of environmentally friendly waterproof coating products with ingredients that comply with international environmental standards. For example, some products use water-based formulas with low VOC (volatile organic compound) emissions, which are environmentally and human health friendly, while ensuring excellent waterproof performance. ​

How long can the waterproof performance of the product last? ​

The waterproof duration of a product is affected by various factors, such as usage environment, construction process, and coating thickness. Generally speaking, under normal use and maintenance conditions, our waterproof coating can provide long-term reliable waterproof protection, and the waterproof performance guarantee period of some products can reach [X] years. The actual service life can be estimated more accurately by our technical team based on the specific project situation after evaluation. ​
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